Solution to : Android 2.1 and 2.2 VPN PPTP over Verizon General IP blocked and Firewalled

Updated information

Looks like this fixed my issue. I also got some more info for you: – thanks to Trey

The ‘feature’ on my line was – “75668 GENERAL IP NAT ADDRESS PDA $0.”
when my business rep replaced it with “71767 General IP Address ” I was about to connect after a quick *228 & reboot.

Solution to “Server hung up you might be firewalled…”

Overview

OK Here it is, this took 2 hours of yelling and pushing them over and over to do their jobs. Once I showed them their own Tech support forums were full of people with this problem they started to listen and get it together!!!

History, about 2 months ago I reported this problem to Verizon I was blown off and told they would open a service ticket and an engieer would look at it. When I contacted them yesterday no ticket was created even though I was given a case number of 100917-004303. I’ve learned I didn’t yell enough and was too easy on them my first call. They are forcing us to be uncivil just to get them to do their dam jobs!

After moving past a few techs and managers I got the key that was need.

All Verizon Mobile Broadband accounts by DEFAULT(<– Bullshit) are under a General Restricted IP block. This means all general IPs are firewalled by VERIZON ISP!!! Now verizon still thinks they only sell phones and voice services and will not admit to being an ISP or support and service complaints, bugs or horrible company policy like this.

Now everyone will ask WHY NOW? I’ve had a PDA phone for 10+ years and I’ve never been firewalled or had a blocked port problem from my phone. We used PPTP VPN’s for a while 2-3 months before this problem started. I asked this question given it’s a Federal Crime to access and change my voice or phone account with out my expressed permission. Since this happend on my personal and 3 of my clients accounts I know no permission was given. The verizon manager said this has been this way all along and no changes to my account have been made. (I call verizon Ignorant and this is abusive)

I will be contacting the FCC about this and filling a complaint please make sure you do as well and CONTACT ALL TECH FORUMS AND TECH SITES ABOUT VERIZON FIREWALLING AND PORT FILTERING THEIR SERVICES!!!

LET ME BE CLEAR!!! The person that you talk to is reading a script and the script says WE DO NOT SUPPORT IN ANY WAY VPN’s!!! This isn’t a VPN issue nor is it a SONY, APPLE IPAD, HTC, MOL… problem this is a VERIZON ISP FIREWALL problem.

HOW TO SOLVE!!!

They would not provide me a service ticket number for you or an email you can contact.

Business and enterprise verizon clients:

Contact your Business Sales rep and request/demand all your cell phone numbers be removed from the General IP restricted block. This block is managed by Cell Phone Number so all your phone numbers will have to be given to them.

Personal and Small business without rep:

Contact Verizon Data support, Demand to talk to a manager/resolutions department, once you get this far tell them you request/demand to be removed from the General Restricted IP Block! Don’t let me tell you this is a VPN settings or they don’t support VPN’s in-fact they block them by default.

Once they do this you MUST *228 option #1 then reboot phone. Once done you will no long get the Server hung up you might be firewalled error.

This was tested on HTC incredible 2.2, Mol Droid 2.1 and 2.2

Please comment results here and on my Primary Blog for this problem.

https://jbenisek.wordpress.com

Tank you and please be kind of direct with the Verizon staff, you are the customer and they must listen to you.

I will also be filling a corp complaint and will post the complaint # for others.

DUE TO MORE ABUSE FROM VERIZON I’ve added this:

The solution is here for this vpn pptp issue.

https://jbenisek.wordpress.com/2010/10/05/android-2-1-and-2-2-vpn-pptp-over-verizon/

You and all of us are on what Verizon calls a General IP restricted block and you must find someone that understands and can fix it. This took me 6 hours on the phone and not letting them blow me off or push me around. I’m incharge. Once I showed them on their own Verizon tech support forum the amount and people having this same issue the lady started to listen but not until that.

From here she contacted a tech over messenger chat and he knew within minutes what the problem was and how to fix it. However, at no point did any manager or staff over the phone know what I was talking about.

Here’s YOUR STANCE “Verizon is an ISP that controls the internet service from the phone. This feature works over Wifi but not Verizon wireless broadband. This is an ISP issue and I will not end my call until you contact a ISP support tech or manager” don’t give in and don’t let them push you around, be firm and forward. Show them this post if need be.

YOU ARE UNDER a General IP Restricted “Firewalled” Block and they must use your Phones ### to remove you, business can contact their Sales team and have them remove their phones from the Restricted IP Block.

I’ve tested this with 3 companies and 10+ phones all work 100%.

I also have had other blog posts where this has solved from instore and over phone their problems 100%.

You must *228 once their remove the block then reboot the phone.

FCC and Class action lawsuit

I have filled out a FCC complaint and request everyone that has had this issue also file a complaint. It is a federal crime to change our accounts without our expressed recorded permission yet all of these accounts worked a few months ago!!!

I am also open to a class action lawsuit if others are, we’ve had 3+ months of down time due to this issue Verizon ISP refused to support or listen to their customers this issue has cost my company $1000’s.

Original Post:

Alert!
“Server hung up. It is possible that you are behind a firewall that prevents you from connecting to the server. Do you want to try again?”

On both Droid 2.1, 2.2, Incredible 2.1, 2.2 over Verizon Wireless Broadband. HOWEVER it works over any supported Wifi connection.

We’ve tracked this problem to VERIZON’s WIRELESS INTERNET/BROADBAND.

PDANET has reported
Hi

We are adding more VPN supports in 2.60 and that should solve your issue. Coming out hopefully in 4-5 weeks.

Thanks,
June Fabrics PDA Software Support
http://www.junefabrics.com

Disclaimer: Our company issues no warranty and accepts no liability for the content of this email, or for the consequences of any actions taken on the basis of the information provided, unless that information is subsequently confirmed in writing. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.

We’ve contacted Verizon, HTC and Mol but NO ONE wants to help or force Verizon to fix their problems. Verizon demands you use VPN for security of business data yet doesn’t support in anyway VPN services. All our phones VPNs worked before Sept with no problem now none do. Workstations still work 100%.
Verizon Case #100917-004303

To make sure you understand this is VPN being setup and connect in the phone not on a laptop or workstation, when using PDANET for PPTP VPN access you must use the built-in-phone VPN client.

I’m looking for others with the same problem please post below, I’d like to get an idea of the scale of the issue and see if a group of us and get verizon to wake up!