Posted by: Jeremy Benisek (CyberAxe) Don't Panic Business Technologies | May 24, 2014

Optimum to Charter cut over turns from peaceful to divorce!

While remaining problems after the May 2014, optimum to charter cut over in Colorado isn’t odd the frustration over the lack of data transferred is growing! Its turned from a peaceful transfer to a divorce! Its my understanding NO account data including authorized users, trouble tickets, past notes… were included in the transfer, also all optimum business customers came over as residential so many automated features dont work, I got stuck in a phone prompt for 5 minutes with no option but the hang up and call back. We’ve had fax issues since the cut over. None of our clients knew about the cut over. One emergency center was open during the outage with no phone service and no access to voicemail! Not to mention the @optimum voicemail and email accounts get deleted soon! Who really knows if the @bresnan accounts are safe. Contact us now to get moved to Microsoft Office 365 for businesses.


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