Comments on: Qwest support services SUCK!!!!!! http://jbenisek.wordpress.com/2008/05/12/qwest-support-services-sucks/ Don't Panic Wed, 11 Nov 2009 00:17:18 +0000 http://wordpress.com/ hourly 1 By: jbenisek http://jbenisek.wordpress.com/2008/05/12/qwest-support-services-sucks/#comment-197 jbenisek Tue, 16 Dec 2008 05:37:42 +0000 http://jbenisek.wordpress.com/?p=17#comment-197 Qwest pays Directv. You have to deal directly with Qwest who has the worst support. Directv Quailty was great and service was good I'd say an 8. but Qwest is very poor. I once spent 3 hours in Qwest Support Hell just to find the DNS department. Only topped with a 4 day 49 person record with Dell Support because they canceled an order I'd placed for a desktop computer with ATI Wonder HD Digital Cable Cards. Turns out their deleted the sku number I placed the order with and created a new one before the order shipped. I talked to 15 people in each Dell Home and Home Office Departments of more than 10+ hours on the phone. 9 Handups, 40+ transfers, 13 forced transfers without cause. I spent 3 hours being helped buy a Dell Small Business Sales rep who was hungup on 3 times and transfered 7 and she works for Dell. She gave up after 3 hours. It took me 3 weeks, 10+ hours on the phone + lost work I'm self employeed and a lot of patience to pay them $1200 for a desktop computer. hmm, seems like I worked enough showing how poorly trained their staff is they should have paid me. They even told me I was lucky I was getting the price I did, no discount, no I'm sorry, no coupon for a free printer! If you work for Dell Corp I have some suggestions for you. Qwest pays Directv.
You have to deal directly with Qwest who has the worst support. Directv Quailty was great and service was good I’d say an 8. but Qwest is very poor.

I once spent 3 hours in Qwest Support Hell just to find the DNS department. Only topped with a 4 day 49 person record with Dell Support because they canceled an order I’d placed for a desktop computer with ATI Wonder HD Digital Cable Cards. Turns out their deleted the sku number I placed the order with and created a new one before the order shipped. I talked to 15 people in each Dell Home and Home Office Departments of more than 10+ hours on the phone. 9 Handups, 40+ transfers, 13 forced transfers without cause. I spent 3 hours being helped buy a Dell Small Business Sales rep who was hungup on 3 times and transfered 7 and she works for Dell. She gave up after 3 hours.

It took me 3 weeks, 10+ hours on the phone + lost work I’m self employeed and a lot of patience to pay them $1200 for a desktop computer.

hmm, seems like I worked enough showing how poorly trained their staff is they should have paid me. They even told me I was lucky I was getting the price I did, no discount, no I’m sorry, no coupon for a free printer! If you work for Dell Corp I have some suggestions for you.

]]> By: become a Qwest Dealer http://jbenisek.wordpress.com/2008/05/12/qwest-support-services-sucks/#comment-194 become a Qwest Dealer Wed, 10 Dec 2008 23:35:37 +0000 http://jbenisek.wordpress.com/?p=17#comment-194 who do you call when you have dtv problems once bundled? qwest or dtv? who do you call when you have dtv problems once bundled? qwest or dtv?

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